Terms & Conditions
-- Payment --
Payment shall be made by a credit or debit card, or bank transfer. All cards are processed via secure server technology and are subject to validation and authorisation by both the card issuer and us. We do not hold onto your card details. This ensures that we maintain a safe and secure payment process.
You can also pay via PayPal, Google Pay, Apple Pay, or Shop Pay.
-- Tax --
Import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up - do not confuse them for additional shipping charges.
If the item is returned to Japan due to the buyer not paying the import duties, taxes, or charges, then it is the buyer’s responsibility to cover all return shipping costs. Compass Auto Japan will only refund the cost of the product and not shipping fees. In some cases, please note that the buyer is responsible for both the shipping cost from Japan to the buyer's country, and the return shipping cost from the buyer's country to Japan.
-- Warranty --
Our products are only of the highest quality, carefully selected, and are all fully tested. We do believe it is hard to be broken. However, Compass Auto Japan does not take any responsibility for product failure, repair or damage resulting from use. Buyers and users of the products must accept the risks associated with installation and use.
We suggest that if you don’t have experience installing parts then have the part installed by an experienced professional. We will accept no responsibility for parts incorrectly installed.
Our products are only made by the leading Japanese manufacturers and are guaranteed by the manufacturers. However, the manufacturer's warranty is often limited to Japan. Please note that the buyer may be responsible for the shipping charges for round trips from overseas even if the manufacturer's warranty is applied due to a breakdown or recall.