We trust that you are satisfied with our products. If you have any concerns or questions, please contact us. We are available to help you.

We accept returned products within 14 days after you received it. However, you must contact us within 7 days of receiving the goods.

  • If the item you received differs significantly from your order or if there is any apparent initial failure, it can be returned. The product price will be refunded, including the round trip shipping cost.
  • If the buyer chooses not to keep the product, for any reason and wishes to return the product, then it is the buyer’s responsibility to cover all return shipping costs. Compass Auto Japan will only refund the cost of the product and not shipping fees and the product must be in its original condition.
  • There will be no returns on products that show any evidence of use. However, it may be possible to return part of the price even after use. Please consult us.