Returns & Refunds
-- Cancellation --
It is possible to cancel your order even after placing the order. However, please aware that we will charge you a cancellation fee of 4% of the order value. Also, please note that custom made-to-order products cannot be canceled after placing the order. Cancellation may not be possible after shipment. In that case, please check the procedures for "Returns" below. Even if it is possible to cancel your order after shipment, shipping charges may not be refunded.
-- Returns --
Please check the products yourself when you open the package. We trust that you will be satisfied with our products. However, we will accept returns within 14 days after you receive them. You must contact us within 7 days of receiving the goods if you wish to return them. Items must be in new condition and returned in their original packaging.
- If the item you received differs significantly from your order or if there is any apparent initial failure, it can be returned. The product price will be refunded, including the round trip shipping cost. However, please note that there may be a partial or full refund of the product price in some cases instead of the new item.
- If the buyer chooses not to keep the product for any reason other than the above, and wishes to return the product, or the item is returned due to customs regulations, or the item is undeliverable or refused upon delivery, then it is the buyer’s responsibility to cover all return shipping costs. Also, if the buyer purchases a product without checking its compatibility with the car exactly, then the buyer is liable for all return postage costs. We will only refund the cost of the product and not shipping fees.
- There will be no returns on products that show any evidence of use. However, it may be possible to return part of the purchase price even after use. Please consult with us.
-- Refunds --
Refunds are issued in the form of the original payment. We will provide a refund for the value of the purchased item in the same form as the original payment. Refunds may take between 5-15 business days to process once an item has been delivered to our warehouse. All payments and refunds are made in Japanese yen (JPY), and fluctuation in the exchange rate is the buyer's responsibility.