Shipping

We are shipping to almost all countries worldwide now. We can ship most products including large-size, heavy-weight, large-volume, or high-price items. Also, we have certificates and permits, and we can ship air transport-hazardous products such as shock absorbers, door dampers, or oils, which are normally difficult to ship. We are even shipping large bumpers, bonnets, or suspension kits worldwide every single week.

-- Shipping Cost --

Please click on “ADD TO CART” for the item(s) you want, check "terms and conditions", and click on "I agree to the terms and conditions". Then go to “CHECK OUT”, and enter your address. Or, click on “BUY IT NOW” and enter your address. You will see the shipping cost on the next page.

In some cases, "can’t be shipped to your address", "temporarily suspended", or "isn't available right now" will be displayed, but it will still be possible to deliver your order in most cases. If you see these “can’t ship” messages, please contact us, and we will send you a quote.

We charge nearly the same shipping fee as the actual shipping charges. We do not profit from shipping fees. Therefore, if multiple products are purchased at the same time, shipping fees will be lower than purchasing them separately. Also, as we have access to good rates, our shipping fee is usually cheaper than if the purchaser arranges the shipment.

Our shipping cost calculation system automatically calculates the shipping cost based on the EMS shipping rate and the shipping quotes for carts are estimates. Our shipping cost calculation system is not guaranteed. If shipping by EMS is not possible, or in the case of orders for multiple large-size products, there may be additional shipping charges in some cases. Shipping may be delayed if services to the area are temporarily suspended or otherwise difficult.

 

 

-- Shipping Companies --

Orders will be shipped by EMS (Express Mail Service), DHL, UPS, or FedEx which track all products. Our experienced international shipping team chooses the best shipping company depending on the situation.

EMS's shipping fees are determined by weight, and the fees of DHL, UPS, and FedEx are determined by size or weight. Also, oversize charges and size restrictions vary by company. In case the package is small or heavy, there is little difference in shipping costs depending on the shipping company. Therefore, we ship via DHL, UPS, or FedEx in most of these cases, because they are faster and better quality than EMS. In fact, more than 50% of our packages are currently shipped by DHL. However, depending on the destination, the shape of the package, etc., some packages are shipped by UPS, FedEx, or EMS. Also, if the package is light, but it is large, the cost of DHL, UPS, or FedEx will be much higher than EMS. In that case, your package will be shipped by EMS.

If you would like a specific shipping company, please inform us at the time of purchase. Please note that there may be an additional shipping cost depending on the company. Our shipping team chooses the shipping company depending on the situation if you don't notify us about using a specific shipping company.

The service quality and delivery speed of DHL, UPS, and FedEx are almost the same, but in our experience, we feel DHL may be superior in many cases. However, the situation differs depending on the destination country/region, the size of the package, etc. Please contact your local shipping company and do your own research for details.

EMS size restrictions are stricter than those of other companies, so large items such as bumpers or roof racks cannot be shipped by EMS. These items will be shipped via DHL, UPS, or FedEx.

 

 

-- Shipping Method --

Our experienced international shipping team chooses the best shipping method depending on the situation. If multiple items are purchased at the same time, the items may be shipped separately depending on the situation. Additionally, if multiple orders are placed at approximately the same time, they may be combined and shipped at the same time. If you would like a specific shipping method, please inform us at the time of purchase. Please note that there may be an additional shipping cost depending on the shipping method. Our shipping team will choose the shipping method if you don't notify us about a specific shipping method.

If the item is returned to Japan due to the buyer not paying the import duties, taxes, or charges, then it is the buyer’s responsibility to cover all return shipping costs. We will only refund the cost of the product and not shipping fees. In some cases, please note that the buyer is responsible for both the shipping cost from Japan to the buyer's country and the return shipping cost from the buyer's country to Japan. Also, even if the buyer refuses to pay these import duties, taxes, or charges, they might have already been paid by the shipping company in some cases. In such cases, it is the buyer’s responsibility to cover all these import duties, taxes, or charges, even if the item is returned to Japan.

Your order will not ship until all products can be sent together in many cases if you purchase multiple products and one or more of the products are out of stock. If you would like only the products in stock soon, please contact us. We can ship them separately, however, please note there is an additional shipping cost if your order is shipped in two parts.

 

 

-- Shipping Address Restrictions --

Due to security reasons, the shipping address cannot be changed after placing the order in some cases. In certain areas, shipping has been temporarily suspended, or delivery to certain areas might be difficult at the present. We cannot ship to US military bases (APO/FPO) due to security reasons in some cases. Also, we cannot ship to PO Boxes in certain countries.

 

 

-- Domestic Shipping in Japan --

We also ship products to addresses in Japan. If your shipping address is in Japan, the orders will be shipped by Japan Post, SAGAWA, YAMATO, or SEINO which track all products. Please note that the purchaser will be fully responsible for any subsequent international shipment of the products. Procedures such as submitting a certificate may be required in some cases, but we do not issue receipts or certifications. In addition, some products are shipped directly from the manufacturer if the shipping address is in Japan, and the packaging used may not be suitable for international shipping. There may be additional shipping costs to deliver to private homes.

 

 

-- Shipping Hazardous Materials --

Japan has strict export regulations and air transport safety standards which makes it difficult to export gas dampers such as shock absorbers or door dampers from Japan. These items cannot be shipped via EMS due to their dangerous goods regulations. However, we have a manufacturer's safety certificate and we have FedEx, UPS, and DHL accounts and permits, so we are exporting gas dampers worldwide from Japan. However, please note that certain countries have import restrictions. Also, the purchaser will be fully responsible if they undertake shipment of our products themselves.