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Cancellation & Returns

-- Cancellation --

It is possible to cancel your order even after placing the order in some cases. However, please note the following conditions. If you have any concerns about possibly needing to cancel an order, please contact us prior to completing the purchase.

  • Pre-orders and made-to-order products cannot be canceled after placing the order.
  • Manufacturer's stock products cannot be cancelled usually. If the manufacturer has the product in stock, we will proceed with ordering and shipping arrangements immediately after your order is placed. Therefore, cancellation is not possible in these cases.
  • If the manufacturer does not have these manufacturer's stock products in stock, we will notify you after you place your order. We may be able to cancel your order within 48 hours after that. If you do not contact us within 48 hours, we will proceed with the order and shipping arrangements. At this stage, cancellation is not possible.
  • If you still really need to cancel the pre-order, made-to-order, or manufacturer's stock products, please let us know. We might be able to consider the cancellation in very rare cases. However, please understand it's almost impossible to cancel these orders. Especially, pre-orders and made-to-order products cannot be canceled in most cases. Even if the cancellation is possible, a cancellation fee of 20% of the order value will be charged in these cases.
  • Products other than those above can be canceled before they are shipped.
  • Please aware that we will charge a cancellation fee of 5% of the order value in any case. Even if the reason for cancellation is due to the delivery date or shipping fee, the cancellation fee will be charged.
  • If we cannot procure the product, such as because it has been discontinued, we may cancel your order. In this case, there will be no cancellation fee and you will receive a full refund.
  • Cancellation may not be possible after shipment in most cases. In that case, please check the procedures for "Returns" below. Even if it is possible to cancel your order after shipment, shipping charges will not be refunded.

 


-- Returns --

We trust that you will be satisfied with our products. However, we may accept returns in some cases. The purchaser must contact us within 7 days of the delivery date of the goods if you wish to return them. The purchaser also must contact us within 7 days of the delivery date of the goods if there are any damaged, missing, or incorrectly shipped items. Items must be in new condition and returned in their original packaging within 14 days of the delivery date of the goods.

  • If the item you received differs significantly from your order or if there is any apparent defective product, it can be returned. The product price will be refunded, including the round-trip shipping cost and taxes. In that case, you should hold on to the products, packaging materials, and package boxes. However, please note that there may be a partial or full refund of the product price in some cases instead of a replacement. Manufacturers often change specifications without notice. A refund may not be accepted in the case of slight specification changes, except when the specifications of the product are completely changed. Please note that even if the customer returns the product to our shop with what they consider to be a defective product, all shipping costs and taxes will be borne by the customer if the manufacturer or our shop does not identify it as a defective product.
  • If the buyer wishes to return the product for any reason other than those above, or if the item is returned due to customs regulations, or the item is undeliverable or refused upon delivery, then the buyer shall be responsible for all return shipping costs, fees, and charges. Also, if the buyer purchases a product without checking its compatibility with the car, then the buyer is liable for all return postage costs. We will only refund the cost of the product and not the shipping fees and taxes.
  • We will not accept returns on products that show any evidence of use. The same applies to products that have been installed or were attempted to be installed. Also, pre-orders, manufacturer's stock products, and made-to-order products cannot be returned. However, in some cases we may accept the return of a used product in exchange for a partial refund of the purchase price. Please consult with us.
  • Please aware that we will charge a cancellation fee of 5% of the order value.
  • Pre-orders, manufacturer's stock, and made-to-order products cannot be returned. 

Note 1: Returning products to our shop can be arranged by the buyer or by our shop. However, please note that if we arrange the return shipping, the cost will be slightly higher than the shipping fee at the time of purchase. If we arrange the return, we will process the exemption of import duties and taxes at the time of return, so such duties and taxes will not be charged in Japan in many cases.
However, import duties and taxes may occur in Japan if the buyer arranges the return. In that case, please note that they will be billed to the buyer later.

Note 2: Even if the customer returns the product to us in new condition, we may offer only a partial refund of the product price in some cases if we or the manufacturer identifies the product as not being in new condition. For example, even if the product is unused, or if the package is damaged or has been opened, repacking costs, etc. will be incurred, and only a partial refund will be offered.