Cancellation & Returns
-- Cancellation --
It is possible to cancel your order even after placing the order. However, please aware that we will charge you a cancellation fee of 4% of the order value. Even if the reason for cancellation is due to the delivery date or shipping fee, the cancellation fee will be charged.
Pre-orders and manufacturer's stock orders also may not be able to be canceled after placing the order. Also, please note that custom made-to-order products cannot be canceled after placing the order. Cancellation may not be possible after shipment. In that case, please check the procedures for "Returns" below. Even if it is possible to cancel your order after shipment, shipping charges may not be refunded.
-- Returns --
Please check the products yourself when you open the package. We trust that you will be satisfied with our products. However, we will accept returns within 14 days after you receive them. You must contact us within 7 days of receiving the goods if you wish to return them. Items must be in new condition and returned in their original packaging.
- If the item you received differs significantly from your order or if there is any apparent defective product, it can be returned. The product price will be refunded, including the round-trip shipping cost and taxes. However, please note that there may be a partial or full refund of the product price in some cases instead of a replacement. Please note that even if the customer returns the product to our shop with what they consider to be a defective product, all shipping costs and taxes will be borne by the customer if the manufacturer or our shop does not identify it as a defective product.
- If the buyer chooses not to keep the product for any reason other than the above, and wishes to return the product, or the item is returned due to customs regulations, or the item is undeliverable or refused upon delivery, then it is the buyer’s responsibility to cover all return shipping costs. Also, if the buyer purchases a product without checking its compatibility with the car exactly, then the buyer is liable for all return postage costs. We will only refund the cost of the product and not the shipping fees and taxes.
- There will be no returns on products that show any evidence of use. However, it may be possible to return part of the purchase price even after use. Please consult with us.
Note 1: Returning products to our shop can be arranged by the buyer or by our shop. However, please note that the cost will be slightly higher than the shipping fee when purchasing if our shop arranges it. If our shop arranges the return, we will process the exemption of import duties and taxes at the time of return, so in most cases, they will not be charged in Japan. However, import duties and taxes may occur in Japan if the buyer arranges the return. In that case, please note that they will be billed to the buyer later.
Note 2: Even if the customer returns the product to our shop in new condition, it might be a partial refund of the product price in some cases if the manufacturer or our shop does not identify it as being in new condition.