Refunds & Warranty
-- Refunds --
Refunds are issued in the form of the original payment. We will provide a refund for the value of the purchased item in the same form as the original payment. Refunds may take between 5-15 business days to process once an item has been delivered to our warehouse. All payments and refunds are made in Japanese yen (JPY), and fluctuation in the exchange rate is the buyer's responsibility.
-- Warranty --
Our products are only of the highest quality, carefully selected, and are all fully tested. We do believe they are tough, durable, and hard to break. However, we do not take any responsibility for product failure, repair, or damage resulting from use. Buyers and users of the products must accept the risks associated with installation and use. Also, we are not responsible for any products you purchase that are passed on to a third party, including your mechanic.
Our products are only made by the leading Japanese manufacturers and are guaranteed by the manufacturers. However, the manufacturer's warranty is often limited to Japan. Please note that the buyer may be responsible for the shipping charges for round trips from overseas even if the manufacturer's warranty is applied due to a breakdown or recall. We will try our best for your satisfaction. However, please understand that due to the nature of international transactions, it may be difficult to provide the same level of support as in Japan, in some cases.