Refunds & Warranty
-- Refunds --
Refunds are issued in the form of the original payment. We will provide a refund for the value of the purchased item in the same form as the original payment. Refunds may take between 5-15 business days to process once an item has been delivered to our warehouse. All payments and refunds are made in Japanese yen (JPY), and fluctuation in the exchange rate is the buyer's responsibility.
-- Warranty --
Please check the products yourself when the package is delivered. You must contact us within 7 days of delivering the goods if the product is defective.
Our products are only of the highest quality, carefully selected, and are all fully tested to Japanese standards. While we believe our products are durable, we do not take any responsibility for product failure, repair, or damage resulting from use. Buyers and users of the products are responsible for the risks associated with installation and use. Also, we are not responsible for any products that are passed on to a third party, including products that are provided to a mechanic for installation or passed to the shipping company or agent which you arranged.
Our products are made by leading Japanese manufacturers and are guaranteed by the manufacturers. However, the manufacturer's warranty is often limited to Japan. Please note that the buyer may be responsible for the shipping charges to and from Japan even if the manufacturer's warranty applies due to a fault or recall. Customer satisfaction is important to us, but please understand that due to the nature of international transactions, in some cases it may be difficult to provide the same level of support as in Japan.
The colors of the products in the photos or the videos may look different from the actual products depending on the condition of the photos, camera settings, and the type of displays. Due to the characteristics of the online shop, it is impossible to perfectly convey all the colors and features of the products. In particular, we are unable to answer inquiries regarding colors, as individual perceptions vary greatly. The specifications and designs of the listed products may be subject to change for improvement. Product descriptions may contain typographical errors. Items other than major changes in specifications or major typographical errors are not covered by the warranty.