Refunds & Warranty

-- Refunds --

Refunds are issued in the form of the original payment. We will provide a refund for the value of the purchased item in the same form as the original payment. Refunds may take between 5-15 business days to process. It may take longer depending on the payment company such as your credit card company or PayPal. All payments and refunds are made in Japanese yen. It is the buyer's responsibility to be aware that the money refunded might not equal the money paid in the original currency due to exchange fees or fluctuations in the exchange rate.

-- Warranty --

Our products are only of the highest quality, carefully selected, and are all fully tested to Japanese standards. While we believe our products are durable, we do not take any responsibility for product failure, repair, or damage resulting from use. Buyers and users of the products are responsible for the risks associated with installation and use. Furthermore, we are not responsible for any products that are passed on to a third party, including products that are provided to a mechanic for installation or passed to the shipping company or agent which the buyer arranged.

Our products are made by leading Japanese manufacturers and most of them are guaranteed by the manufacturers. However, please be aware that in some cases manufacturer warranties only cover obvious initial defects. Damage, breakage, or malfunctions that occur during use may not be covered. If the item is not covered by the manufacturer's warranty, our shop will not be able to provide a warranty in most cases.

The manufacturer's warranty is often limited to Japan. Please note that the buyer may be responsible for the shipping charges to and from Japan even if the manufacturer's warranty applies due to a fault or recall. Customer satisfaction is important to us, but please understand that due to the nature of international transactions, in some cases it may be difficult to provide the same level of support as in Japan.

The colors of the products in the photos or the videos may look different from the actual products depending on the condition of the photos, camera settings, and the type of displays. Due to the characteristics of the online shop, it is impossible to perfectly convey all the colors and features of the products. In particular, we are unable to answer inquiries regarding colors, as individual perceptions vary greatly. The specifications and designs of the listed products may be subject to change for improvement. Product descriptions may contain typographical errors. Items other than major changes in specifications or major typographical errors are not covered by the warranty.

-- Claim --

The purchaser should check the products themself when the package is delivered. The purchaser should contact us within 7 days of the delivery date of the goods if there are any damaged, missing, defective, or incorrectly shipped items. In that case, the purchaser should hold on to the products, packaging materials, and package boxes. We will respond appropriately in accordance with our policies and terms and conditions. Products that show any evidence of use are not eligible for a guarantee. The same applies to products that have been installed or were attempted to be installed. If it is difficult to identify the cause of the damage, we may not be able to accommodate your request for a refund, return, or exchange.

Products damaged during shipping are eligible for compensation. If the shipping company approves, the actual loss of the product will be compensated. Please note that in some cases, compensation may not be available.

Product warranties are subject to the manufacturer's warranty policy. Shipping guarantees are subject to the shipping companies' policies. In any case, we cannot be held responsible for any secondary damage such as compensation for traffic accidents, compensation related to installation, emotional distress, etc. that occurs as a result of the transaction. We cannot accommodate requests for compensation, guarantees, or other excessive services that exceed the scope of the terms and conditions. Our "terms and conditions" include those of not only our shop but also those of our affiliates such as the shipping companies and manufacturers.