Delivery
-- Delivery --
Shipping is door-to-door service. Our experienced international shipping team and the shipping company are happy to deliver the products you are purchasing directly to your address. We are available to help and support the delivery. However, any delivery is all the shipping company's responsibility, and any receiving is all purchaser's responsibility.
Shipping and delivery will be done based on the shipping company's terms and conditions. We are not responsible for losses incurred as the result of delayed shipment, or non-delivery by any carrier for any reason. It may be necessary to make arrangements for redelivery in some cases such as if delivery is not possible due to absence, etc., and these responsibilities rest with the consignee (purchaser).
If you wish to ship our products to an address that is not your private home such as the hotel where you are staying, etc., please contact them and make sure they can receive the delivery before you proceed with your purchase. For example, your room number, dates to stay, and reservation name may be required on the shipping label depending on the hotel's policy.
-- Customs Clearance Procedures --
The shipping company usually carries out most of the import and customs clearance procedures and payments for the import duties and taxes. However, please understand that import and customs clearance procedures are the importer's (purchaser’s) responsibility. Please note that certain countries may have import restrictions. Also, importers must have an import license in some countries. We can help with these, but the final responsibility rests with the purchaser.
If the item is returned to Japan due to import restrictions, or inadequate import procedures, then it is the buyer's responsibility to cover all return shipping costs. We will only refund the cost of the product and not the shipping fees. In some cases, please note that the buyer is responsible for both the shipping cost from Japan to the buyer's country and the return shipping cost from the buyer's country to Japan.
-- Shipping Duration (days) --
| EMS | UPS DHL FedEx |
|
| East Asia | 3 - 14 | 1 - 5 |
| South East Asia Australia, NZ |
4 - 20 | 1 - 7 |
| Rest of Asia | 5 - 23 | 2 - 8 |
| USA, Canada Mexico |
5 - 20 | 2 - 7 |
| EU | 3 - 16 | 2 - 6 |
| Rest of EU, Russia | 5 - 20 | 3 - 8 |
|
Central America Middle East |
6 - 28 | 3 - 9 |
| South America Africa |
7 - 30 | 4 - 10 |
The arrival, shipping, and delivery schedules are approximate and may be delayed depending on the situation.