Delivery
-- Delivery --
Shipping is usually a door-to-door service. Our experienced international shipping team and the shipping company are happy to deliver the products you are purchasing directly to your address in most cases. We are available to help and support the delivery. However, any delivery is all the shipping company's responsibility, and any receiving is all purchaser's responsibility. Please understand there are delivery restrictions in some cases.
Shipping and delivery will be done based on the shipping company's terms and conditions. We are not responsible for losses incurred as the result of delayed shipment, or non-delivery by any carrier for any reason. It may be necessary to make arrangements for redelivery in some cases such as if delivery is not possible due to absence, etc., and these responsibilities rest with the consignee (purchaser).
We cannot arrange for a specific delivery date and time. If you have a preferred delivery date and time, the recipient must contact the shipping company directly after the package is shipped to make the arrangements.
If you wish to ship our products to an address that is not your private home such as the hotel where you are staying, etc., please contact them and make sure they can receive the delivery before you proceed with your purchase. For example, your room number, dates to stay, and reservation name may be required on the shipping label depending on the hotel's policy.
-- Customs Clearance Procedures --
The shipping company usually carries out most of the import and customs clearance procedures and payments for the import duties and taxes. However, please understand that import and customs clearance procedures are the importer's (purchaser's) responsibility. Please note that certain countries may have import restrictions. Also, importers must have an import license in some countries. We can help with these, but the final responsibility rests with the purchaser.
If the item is returned to Japan due to import restrictions, or inadequate import procedures, then it is the buyer's responsibility to cover all return shipping costs, fees, and charges. We will only refund the cost of the product and not the shipping fees. In some cases, please note that the buyer is responsible for both the shipping cost from Japan to the buyer's country and the return shipping cost from the buyer's country to Japan.
-- Shipping Duration (days) --
| EMS | UPS DHL FedEx |
|
| Hong Kong Singapore |
2 - 8 | 1 - 3 |
| East Asia | 2 - 10 | 1 - 5 |
| South East Asia Australia, NZ |
3 - 18 | 1 - 7 |
| Rest of Asia | 4 - 20 | 3 - 8 |
| USA, Canada Mexico |
4 - 15 | 2 - 7 |
| UK, Netherland Garmany, France |
3 - 12 | 2 - 5 |
| Rest of EU | 4 - 15 | 3 - 6 |
| Rest of Europe | 4 - 18 | 3 - 8 |
| Qatar, UAE | 3 - 12 | 2 - 8 |
| Central America Rest of Middle East |
4 - 20 | 3 - 9 |
| South America Africa |
5 - 20 | 4 - 10 |
The arrival, shipping, and delivery schedules are approximate and may be delayed depending on the situation. Depending on the destination country or region and the shipping method, it may take longer. The arrival schedule may also be affected by customs procedures and customs clearance.