Terms & Conditions

The following terms and conditions apply to all purchases from Compass Auto. The placement of an order shall be deemed as full acceptance of these terms and conditions.

I - Product Compatibility

(1) Please research for yourself and ensure that the part you are purchasing is compatible with your vehicle prior to ordering.

(2) There are two categories of Suzuki Jimny in Japan; the Kei-car and the Sierra. The Kei-car (JB64, 23, JA22, 12, 11, 71, SJ30) has a 660cc or 550cc engine. The Sierra (JB74, 43, 33, 32, 31, JA51, SJ40) has a 1.5L or 1.3L engine, which is the same as the international models that are also known as the SAMURAI or the SJ413.

(3) Our products are designed for RHD (right-hand drive) vehicles which are sold in the Japanese Domestic Market (JDM), and accordingly our products are designed for use in Japan. Although we are aware that most of our products also fit global models and LHD (left-hand drive) vehicles, and that our products have been installed without issue on such vehicles, our products are not designed for use outside of Japan. Accordingly, we make no warranty or guarantee regarding the suitability or compatibility of our products outside of Japan.

(4) Also, it should be noted that the same model of vehicle may have slightly different specifications depending on the country or region due to the local environment or laws. We do not test the compatibility of our products with Jimny vehicles sold in countries and regions outside of Japan. In addition, neither we nor the manufacturer of our products have ever installed any of our products on Jimny models outside of Japan.

(5) In most cases, data regarding the compatibility of products made by different suppliers is not available. For example, we have not tested the combination of a bumper from Company A and a muffler from Company B, so we do not guarantee the compatibility of combinations.

(6) You may contact us if you have any concerns or questions about compatibility. However, please note that we may not be able to answer inquiries about compatibility in many cases.

II - Product Installation and Use

(1) Our products are not designed for use outside of Japan. Therefore, most of our products come with instruction manuals in Japanese only. Please read the instruction manuals thoroughly and completely before beginning installation. Some instruction manuals include photos, so an experienced person may be able to install the products by looking at the photos. However, we recommend that our products be installed by an experienced professional. We will accept no responsibility for parts incorrectly installed.

(2) Although our products have been used outside of Japan without any problem, we do not guarantee that our products can be used internationally or will pass local inspections. We and our suppliers do not guarantee successful installation and use, which is entirely at the purchaser’s own risk. Also, please note that our products are not designed for use on public roads outside of Japan.

(3) Off-road driving and racing are activities that have risks. Our products are manufactured by Japan's leading manufacturers with due attention to safety, but we do not guarantee safety. Safe driving is the responsibility of the driver of the vehicle, which requires effort and attention. Please note that we will not be held responsible for any damage caused by unsafe driving.

III - Used Products

We will inform you as much as possible about the condition and compatibility of used products prior to ordering. However, we cannot guarantee anything after purchasing. Please note that due to the characteristics of used products, the condition may be worse than expected, or the compatibility may differ from the expected. Also, used products cannot be canceled or returned after placing the order.

IV - Refunds

Refunds are issued in the form of the original payment. We will provide a refund for the value of the purchased item in the same form as the original payment. Refunds may take between 5-15 business days to process once an item has been delivered to our warehouse. All payments and refunds are made in Japanese yen (JPY), and fluctuation in the exchange rate is the buyer's responsibility.

V - Warranty

(1) Our products are only of the highest quality, carefully selected, and are all fully tested to Japanese standards. While we believe our products are durable, we do not take any responsibility for product failure, repair, or damage resulting from use. Buyers and users of the products are responsible for the risks associated with installation and use. Also, we are not responsible for any products that are passed on to a third party, including products that are provided to a mechanic for installation or passed to the shipping company or agent which you arranged.

(2) Our products are made by leading Japanese manufacturers and are guaranteed by the manufacturers. However, the manufacturer's warranty is often limited to Japan. Please note that the buyer may be responsible for the shipping charges to and from Japan even if the manufacturer's warranty applies due to a fault or recall. Customer satisfaction is important to us, but please understand that due to the nature of international transactions, in some cases it may be difficult to provide the same level of support as in Japan.

VI - Design

The colors of the products in the photos or the videos may look different from the actual products depending on the condition of the photos, camera settings, and the type of displays. Due to the characteristics of the online shop, it is impossible to perfectly convey all the colors and features of the products. In particular, we are unable to answer inquiries regarding colors, as individual perceptions vary greatly. The specifications and design of the logo, etc. of the listed products may be subject to change for improvement.

VII - Cancellation

(1) It is possible to cancel your order even after placing the order. However, please aware that we will charge a cancellation fee of 4% of the order value. Even if the reason for cancellation is due to the delivery date or shipping fee, the cancellation fee will be charged.

(2) In some cases, pre-orders and manufacturer's stock orders cannot be canceled after placing the order. Also, please note that custom made-to-order products cannot be canceled after placing the order. Cancellation may not be possible after shipment. In that case, please check the procedures for "Returns" below. Even if it is possible to cancel your order after shipment, shipping charges will not be refunded.

VIII - Returns

(1) Please check the products yourself when you receive the package. We trust that you will be satisfied with our products. However, we will accept returns within 14 days after you receive them. You must contact us within 7 days of receiving the goods if you wish to return them. Items must be in new condition and returned in their original packaging.

(2) If the item you received differs significantly from your order or if there is any apparent defective product, it can be returned. The product price will be refunded, including the round-trip shipping cost and taxes. However, please note that there may be a partial or full refund of the product price in some cases instead of a replacement. Manufacturers often change specifications without notice. A refund may not be accepted in the case of slight specification changes, except when the specifications of the product are completely changed. Please note that even if the customer returns the product to our shop with what they consider to be a defective product, all shipping costs and taxes will be borne by the customer if the manufacturer or our shop does not identify it as a defective product.

(3) If the buyer wishes to return the product for any reason other than those above, or if the item is returned due to customs regulations, or the item is undeliverable or refused upon delivery, then the buyer shall be responsible for all return shipping costs. Also, if the buyer purchases a product without checking its compatibility with the car, then the buyer is liable for all return postage costs. We will only refund the cost of the product and not the shipping fees and taxes.

(4) There will be no returns on products that show any evidence of use. The same applies to products that have been installed or were attempted to be installed. However, in some cases we may accept the return of a used product in exchange for a partial refund of the purchase price. Please consult with us.

(5) Returning products to our shop can be arranged by the buyer or by our shop. However, please note that if we arrange the return shipping, the cost will be slightly higher than the shipping fee at the time of purchase. If we arrange the return, we will process the exemption of import duties and taxes at the time of return, so such duties and taxes will not be charged in Japan in many cases. However, import duties and taxes may occur in Japan if the buyer arranges the return. In that case, please note that they will be billed to the buyer later.

(6) Even if the customer returns the product to us in new condition, we may offer only a partial refund of the product price in some cases if we or the manufacturer identifies the product as not being in new condition.

IX - Payment

Payment shall be made by a credit or debit card or bank transfer. All cards are processed via secure server technology and are subject to validation and authorization by both the card issuer and us. We do not hold onto your card details. This ensures that we maintain a safe and secure payment process. You can also pay via PayPal, Google Pay, Apple Pay, or Shop Pay. All payments are made in Japanese yen (JPY), and fluctuation in the exchange rate is the buyer's responsibility.

X - Tax

(1) Import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up - do not confuse them for additional shipping charges.

(2) If the item is returned to Japan due to the buyer not paying the import duties, taxes, or charges, then it is the buyer’s responsibility to cover all return shipping costs. We will only refund the cost of the product and not shipping fees. In some cases, please note that the buyer is responsible for both the shipping cost from Japan to the buyer's country and the return shipping cost from the buyer's country to Japan.

XI - Delivery and Customs Clearance Procedures

(1) Shipping is door-to-door service. Our experienced international shipping team and the shipping company are happy to deliver the products you are purchasing directly to your address. Also, the shipping company usually carries out most of the import and customs clearance procedures and payments for the import duties and taxes.

(2) However, please understand that import and customs clearance procedures are the importer's (purchaser’s) responsibility. Please note that certain countries may have import restrictions. Also, importers must have an import license in some countries. We can help with these, but the final responsibility rests with the purchaser.

(3) If the item is returned to Japan due to import restrictions, or inadequate import procedures, then it is the buyer's responsibility to cover all return shipping costs. We will only refund the cost of the product and not the shipping fees. In some cases, please note that the buyer is responsible for both the shipping cost from Japan to the buyer's country and the return shipping cost from the buyer's country to Japan.

(4) We are not responsible for losses incurred as the result of delayed shipment, or non-delivery by any carrier for any reason.

XII - Stock

(1) About half of our products are stocked in our warehouse. We will usually ship them within 1-3 business days after confirmation of your payment. However, some of the following products are not stocked in our warehouse.

(i) Large-size products: Some large-size products such as bumpers, mufflers, suspension kits, wheels, and roof racks are manufacturer's stock and our shop will order them after your purchase, so the order will take 4-7 days to ship.

(ii) Pre-order sale products: Some wheels are pre-order sales and the orders may take 3-6 months or more to ship.

(iii) Made-to-order products: The orders will take a few weeks to ship.

(iv) Others: Some products are on backorder and the orders may take several weeks or more to ship.

(2) If your order will take more than four business days to ship, we will contact you after your purchase to inform you of the shipping date. We strive to have orders delivered as soon as possible, and we thank you for your patience. However, please note arrival schedules are approximate and may vary. We are not responsible for losses incurred as the result of delayed shipment for any reason .

(3) Even if the product description does not state that the item is the manufacturer's stock or out of stock, they are out of stock in some cases. We are sorry, but in recent years, we have been reducing our physical inventory of products for Jimny that were manufactured before 2018. Many of these products may be in the manufacturer's stock and can still be ordered but will require extra time to ship.

XIII - Shipping Cost

(1) We charge nearly the same shipping fee as the actual shipping charges. We do not profit from shipping fees. Therefore, if multiple products are purchased at the same time, shipping fees will be lower than purchasing them separately. Also, as we have access to good rates, our shipping fee is usually cheaper than the purchaser arranging shipment. 

(2) Our shipping cost calculation system automatically calculates the shipping cost based on the EMS shipping rate and the shipping quotes for carts are estimates. Our shipping cost calculation system is not guaranteed. If shipping by EMS is not possible, or in the case of orders for multiple large-size products, there may be additional shipping charges. Shipping may be delayed if services to the area are temporarily suspended or otherwise difficult.

(3) For international orders (shipping outside Japan), your order will not ship until all products can be sent together if you purchase multiple products and one or more of the products are out of stock. If you would like only the products in stock to be sent sooner, please contact us. We can ship them separately, however, please note there is an additional shipping cost.

XIV - Shipping Companies

(1) Orders will be shipped by EMS (Express Mail Service), DHL, UPS, or FedEx which track all products. Our experienced international shipping team chooses the best shipping company depending on the situation. EMS's shipping fees are determined by weight, and the fees of DHL, UPS, and FedEx are determined by size or weight. Also, oversize charges and size restrictions vary by company.

(2) In case the package is small or heavy, there is little difference in shipping costs depending on the shipping company. Therefore, we ship via DHL, UPS, or FedEx in most of these cases, because they are faster and better quality than EMS. However, if the package is light, but it is large, the cost of DHL, UPS, or FedEx will be much higher than EMS. In that case, your package will be shipped by EMS, if you don't notify us about using a specific shipping company. If you would like a specific shipping company, please inform us at the time of purchase. Please note that there may be an additional shipping cost depending on the company.

(3) EMS size restrictions are stricter than those of other companies, so large items such as bumpers or roof racks cannot be shipped by EMS. These items will be shipped via DHL, UPS, or FedEx.

XV- Shipping to Suspended Areas

In certain areas, shipping has been temporarily suspended, or delivery to certain areas might be difficult at present. We cannot ship to US military bases (APO/FPO) due to security reasons in some cases. Also, we cannot ship to PO Boxes in certain countries.

XVI - Domestic Shipping in Japan

We also ship products to addresses in Japan. Please note that the purchaser will be fully responsible for any subsequent international shipment of the products. Procedures such as submitting a certificate may be required in some cases, but we do not issue receipts or certifications. In addition, some products are shipped directly from the manufacturer if the shipping address is in Japan, and the packaging used may not be suitable for international shipping. There may be additional shipping costs to deliver to private homes.

XVII - Shipping Hazardous Materials

Japan has strict export regulations and air transport safety standards which makes it difficult to export gas dampers such as shock absorbers or door dampers from Japan. These items cannot be shipped via EMS due to their dangerous goods regulations. However, we have a manufacturer's safety certificate and we have FedEx, UPS, and DHL accounts, so we are exporting gas dampers worldwide from Japan. However, please note that certain countries have import restrictions. Also, the purchaser will be fully responsible if they undertake shipment of our products themselves.

XVIII - Disclaimer

(1) Seller warrants to Buyer that the product will materially conform to the specifications set forth in the description. 

(2) Except for the warranty set forth above, Seller makes no warranty whatsoever with respect to the product, including any (A) warranty of merchantability; or (B) warranty of fitness for a particular purpose: whether arising by law, course of dealing, course of performance, usage of trade or otherwise.

(3) Buyer shall defend, indemnify and hold Seller harmless from and against any and all claims, loss, damages, liabilities (including settlements entered into in good faith), costs, and expenses (including reasonable attorneys' fees) incurred by Seller in connection with personal injury (including death) or damage to property caused by any use of the product.